Frequently Asked Questions

Below are answers to the most common questions about our services, platforms, processes, and client support. If you don't find what you're looking for, please contact your assigned Project Manager or reach out through our official channels.

What is the Environmental PMO and what services do you offer?

The Environmental PMO is a specialized unit that provides professional project management, technical consulting, and stakeholder coordination for projects in the environmental sector. We work across water, waste, and energy domains, offering services such as project planning, regulatory compliance, permitting support, risk assessments, environmental impact coordination, stakeholder engagement, and digital project management solutions.

Who can benefit from your services?

Our services are designed for public and private organizations involved in environmental infrastructure or compliance-driven projects—this includes engineering firms, water utilities, municipalities, developers, industrial operators, NGOs, and international cooperation agencies.

How do you manage projects?

We apply internationally recognized project management frameworks (such as PMBOK and PRINCE2), tailored to the specific regulatory and operational contexts of environmental projects. We work collaboratively with stakeholders and ensure full visibility through digital platforms like OpenProject, which allows for real-time progress tracking, task assignment, and documentation sharing.

How do you handle sensitive or confidential data?

All client information is treated with strict confidentiality. We use encrypted storage and communication platforms, such as Tresorit, and comply with international data protection standards including the GDPR. Only authorized personnel have access to project documents, and our team members are bound by non-disclosure agreements.

What digital tools do clients have access to?

Clients and project stakeholders receive secure access to two main platforms: OpenProject: for project planning, milestones, team communication, and document uploads. Tresorit: for encrypted file storage, transfer, and access control. These tools ensure transparency, data integrity, and collaboration throughout the project lifecycle.

What are your typical project phases?

Most engagements follow five key phases: project initiation, planning, execution, monitoring, and closure. In each phase, we provide tailored deliverables—from baseline studies and risk matrices to regulatory checklists, implementation schedules, and final evaluation reports.

Do you offer support with environmental permits and compliance?

Yes. We assist with identifying applicable regulations, preparing environmental documentation (e.g., MIA, risk studies, technical annexes), coordinating with environmental authorities, and following up on permit issuance and compliance obligations.

Can the PMO help with stakeholder engagement or social participation?

Absolutely. We offer specialized services for stakeholder mapping, public consultations, conflict mediation, community perception studies, and co-creation workshops. These services help ensure that projects are inclusive, socially accepted, and aligned with both regulatory and community expectations.

How are fees structured?

Fees vary depending on the scope, duration, and complexity of the services required. We provide detailed cost proposals in advance, with flexible contracting models (hourly, per milestone, or lump sum). Payment terms are outlined in each agreement and are typically 15 to 30 days after invoicing.

How can I request a service or start a project?

You can initiate a service request by contacting us through our website, submitting a project brief, or reaching out to your regional representative. A Project Manager will follow up to define your needs and prepare a tailored proposal.

What if I have technical issues accessing the platforms?

If you experience problems logging into OpenProject or Tresorit, please contact your assigned Project Manager immediately. You may also refer to the instructions provided in the Secure Access section of our website. All access issues are handled promptly by our technical support team.

Where can I find your terms and data protection policies?

You can read our General Terms and Conditions and Privacy Policy directly on our website. These documents outline your rights, our obligations, and the measures we take to ensure data protection, legal compliance, and confidentiality.